Bhavya.V is an amazing customer service champion! We were moving to an area with no NBN, just the Opticomm network. Occom is the provider to look for if you're ever in that situation. I was able to pick up the modem from their Sydney office, as arranged by Bhavya.V. Edward from there was wonderful, explaining everything and so knowledgeable. Bhavya.V set me up on the plan with the fastest speed with a special 6 month offer available. She remained so calm when I was stressed about our move and unsure of which provider to use. Bhavya.V made me feel confident that everything would work out ok, which it did! She also has great expertise and was so very efficient in all aspects of my dealings with her. She followed up with phone calls and messages to check that everything was running smoothly. I highly recommend Occom and if you're lucky, you'll get to speak to Bhavya.V and she will make your day, weekend, week, month and year!!!

Thank you, Carmen, for your patience and excellent support over the past few days.

We had WiFi connectivity issues, and she patiently guided us through the router settings and helped us get everything working again. As a non-technical user, I really appreciated her clear explanations and kindness.

Great service!

Diana is just so nice of her!
She fixed up with my request at the fast response.

Jyoti helped me through my first time connection, guide me really carefully and within 10 minutes my wifi is up and running.

Hi, Raees was very helpful in addressing my questions and suggesting things to try to make the most of my upgraded internet connection. He also organised a good deal for an upgraded modem. He was very polite and thorough. 🙂
A follow up technical question to Aman was also handled very efficiently and helpfully.👍😊