{"id":112928,"date":"2020-12-07T03:23:00","date_gmt":"2020-12-07T03:23:00","guid":{"rendered":"https:\/\/dev.occominternet.com\/2020\/12\/07\/coronavirus-covid-19-support-from-occom\/"},"modified":"2025-03-12T10:43:26","modified_gmt":"2025-03-12T10:43:26","slug":"coronavirus-covid-19-support-from-occom","status":"publish","type":"post","link":"https:\/\/dev.occominternet.com\/?p=112928","title":{"rendered":"Coronavirus (COVID-19) Support from OCCOM"},"content":{"rendered":"<div class=\"fw-divider-space divider-10\"><\/div>\n<p>Published on: 12-07-2020\t<\/p>\n<h3 class=\"special-heading text-left\">\n\t\t<span class=\"\"><br \/>\n\t\tCoronavirus (COVID-19) Support from OCCOM\t<\/span><br \/>\n\t<\/h3>\n<div class=\"fw-divider-space divider-25\"><\/div>\n<p><span style=\"color: #333333\">Dear Valued Customer,<\/span><\/p>\n<p><span style=\"color: #333333\">As entering a period of\u00a0unprecedented\u00a0uncertainty and crisis brought by the COVID-19, we want to let you know that OCCOM stands behind you, and will get through this hard time together with you. <!--more-->OCCOM always puts customers and staff\u2019s safety at the highest priority.<\/span><\/p>\n<p><span style=\"color: #333333\">We understand that the demands on Internet service is more than ever, as people increasingly begin working and studying from home, or self-isolating. At the same time, we will try our best to keep you connected, and provide you peace in mind.<\/span><\/p>\n<p><span style=\"color: #333333\"><strong>Support to customers<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\">We are taking a number of actions to support the rapidly increasing of requirements on our Internet service during this special time, including:<\/span><\/p>\n<ul>\n<li><span style=\"color: #333333\">Cooperating with<\/span> <a href=\"\/nbn-plans\/\">NBNCo<\/a> <span style=\"color: #333333\">and other upstream suppliers to provide customer more bandwidth without any extra charge<\/span><\/li>\n<li><span style=\"color: #333333\">Optimising routing to online classrooms and remote conference platforms<\/span><\/li>\n<li><span style=\"color: #333333\">Special support on upgrading to a higher speed plan or higher level Wifi router<\/span><\/li>\n<li><span style=\"color: #333333\">Support customers through video call and remote desktop<\/span><\/li>\n<li><span style=\"color: #333333\">Free extra Cat5 cables<\/span><\/li>\n<li><span style=\"color: #333333\">\u2026<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333\">Customers who are facing difficulties to make payment in time due to impact from the Coronavirus can apply to extend the payment due day. OCCOM will waive related fees such as late payment fee.<\/span><\/p>\n<p><span style=\"color: #333333\">If some customers, especially international students, cannot come back to Australia in time, or have to leave Australia for a period, we have special consideration to reduce or waive the early termination fee.<\/span><\/p>\n<p><span style=\"color: #333333\">As all our fibre plans provide unlimited data, you don\u2019t have to worry about the data usage. Due to rapidly increasing demand to Internet, in order to guarantee your and other customers\u2019 experience of high priority services (such as online working, conference and learning), we recommend you to limit the use of streaming service during peak hours. We appreciate your cooperation and understanding.<\/span><\/p>\n<p><span style=\"color: #333333\">You will be able to find more details about these actions from our website. You are also more than welcome to speak with our team to get more support and advice.<\/span><\/p>\n<p><span style=\"color: #333333\"><strong>Support OCCOM team:<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\">OCCOM team will continue to provide 365-day-a-year support through multi platforms, including LiveChat, Telephone, WeChat, Messenger, Email and Text message, just as what we have always been doing, to ensure you can easily get support from us.<\/span><\/p>\n<p><span style=\"color: #333333\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\">To minimise the risk of cross-infection in public transportation and office areas, we have requested most of our staff to work from home since this week.<\/span><\/p>\n<p><span style=\"color: #333333\">Personal protective stuff including surgical mask, disinfectant, hand sanitiser and some common medicines have been arranged for all staff.<\/span><\/p>\n<p><span style=\"color: #333333\">Deep cleaning and sterilization have been conducted in all our offices in different states by the building management.<\/span><\/p>\n<p><span style=\"color: #333333\">We hope to ensure all our staff remain safe and keep supporting our customers.<\/span><\/p>\n<p><span style=\"color: #333333\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\"><strong>Impact to our service:<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\">However, due to some reasons beyond our control and predictions,<\/span><\/p>\n<p><span style=\"color: #333333\">our service level may still be impacted, such as:<\/span><\/p>\n<ul>\n<li><span style=\"color: #333333\">Router delivery may be delayed due to couriers cannot work as usual<\/span><\/li>\n<li><span style=\"color: #333333\">Onsite support may cannot be arranged, just for your and our staff\u2019s safety consideration<\/span><\/li>\n<li><span style=\"color: #333333\">Service activation, fault investigation and troubleshooting may be delayed, because NBNCo and our other upstream suppliers may also have arrangement of work from home<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\">We highly appreciate your understanding and consideration in the special period.<\/span><\/p>\n<p><span style=\"color: #333333\">We reassure you of our support at this time. OCCOM team endeavours to provide fast and stable Internet service, and get through this special period together with our customers!<\/span><\/p>\n<p><span style=\"color: #333333\">Best wishes,<\/span><\/p>\n<p><span style=\"color: #333333\">OCCOM Pty Ltd<\/span><\/p>\n<div class=\"fw-divider-space divider-40\"><\/div>\n<hr \/>\n<p><a href=\"https:\/\/occom.com.au\/\" target=\"_blank\" rel=\"noopener\">OCCOM<\/a><span style=\"color: #333333\">\u2014<strong>Optical Communication Expert<\/strong><\/span><\/p>\n<p><span style=\"color: #333333\">Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies\u2019 expectations towards customer service. Occom\u2019s young, passionate and professional team will keep on pushing the boundary for what is possible in the future.<\/span><\/p>\n<p><span style=\"color: #333333\">Tel\uff1a<\/span><a href=\"tel:1300200999\">1300 200 999<\/a><\/p>\n<p><!-- a6ed401682994e4efd6cd72300f3ae36 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Published on: 12-07-2020 Coronavirus (COVID-19) Support from OCCOM Dear Valued Customer, As entering a period of\u00a0unprecedented\u00a0uncertainty and crisis brought by the COVID-19, we want to let you know that OCCOM stands behind you, and will get through this hard time together with you.<\/p>\n","protected":false},"author":2,"featured_media":112929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[329],"tags":[],"class_list":["post-112928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/posts\/112928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=112928"}],"version-history":[{"count":0,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/posts\/112928\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/media\/112929"}],"wp:attachment":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=112928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=112928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=112928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}