{"id":168160,"date":"2026-02-04T15:50:16","date_gmt":"2026-02-04T05:50:16","guid":{"rendered":"https:\/\/dev.occominternet.com\/\/?page_id=168160"},"modified":"2026-05-20T18:04:35","modified_gmt":"2026-05-20T08:04:35","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/dev.occominternet.com\/?page_id=168160","title":{"rendered":"Accessibility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"168160\" class=\"elementor elementor-168160\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-790c6de e-flex e-con-boxed e-con e-parent\" data-id=\"790c6de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-912dc47 elementor-widget elementor-widget-heading\" data-id=\"912dc47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Accessibility<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1298a33 e-flex e-con-boxed e-con e-parent\" data-id=\"1298a33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cad755d elementor-widget elementor-widget-text-editor\" data-id=\"cad755d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">We are here to help and understand that you may need some additional assistance using our service.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ef494e elementor-widget elementor-widget-heading\" data-id=\"0ef494e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Getting extra help when calling us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ec64d elementor-widget elementor-widget-text-editor\" data-id=\"85ec64d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">If you are deaf, hard of hearing, or have a speech disability you can contact\u00a0Occom\u00a0using the\u202f<\/span><a href=\"https:\/\/www.accesshub.gov.au\/about-the-nrs\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">National Relay Service (NRS)<\/span><\/a><span data-contrast=\"auto\">\u202for your own nominated relay service to\u00a0represent\u00a0you.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You can also\u202fput a trusted person on your account as an authorised\u00a0contact,\u00a0or\u00a0nominate someone who is your Power of Attorney.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">When you call us using a relay service, you are implicitly authorising that representative to be party to the discussion. Under the Privacy Act, a person who provides the National Relay Service qualifies as an Access Seeker on behalf of the account holder. This allows us to request your details and discuss account matters with the representative present.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">If you\u00a0don\u2019t\u00a0speak English\u202f<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The Australian Government offers a\u202f<\/span><a href=\"https:\/\/www.tisnational.gov.au\/Non-English-speakers\/Available-services\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Translating and Interpreting Service<\/span><\/a><span data-contrast=\"auto\">\u202f for people who don\u2019t speak English.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Our\u00a0<\/span><a href=\"https:\/\/files.occom.com.au\/terms\/Special_Needs_Disability_Policy-Occom.pdf\" target=\"_blank\" rel=\"noopener\">Disability\u00a0Policy<\/a><span data-contrast=\"auto\">\u00a0provides information on how we support customers with disabilities or special needs and the accessibility options available to help them manage their services.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b98afa e-con-full e-flex e-con e-parent\" data-id=\"5b98afa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-083c0ef elementor-widget elementor-widget-template\" data-id=\"083c0ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"119747\" class=\"elementor elementor-119747\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea8b4f9 reach-out-to-us-section e-con-full e-flex e-con e-parent\" data-id=\"4ea8b4f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-16fdbf2 reach-out-to-us-section e-con-full e-flex e-con e-child\" data-id=\"16fdbf2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1cbda5 elementor-widget elementor-widget-heading\" data-id=\"f1cbda5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reach Out To Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c5ff3 elementor-widget elementor-widget-text-editor\" data-id=\"83c5ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tContact our professional support team who will answer any questions and help you with the signup.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad33b2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ad33b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-897a842 e-flex e-con-boxed e-con e-child\" data-id=\"897a842\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44c7c9a elementor-position-inline-start d-hotline h-btn animated zoomIn faster   dn h-open  elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"44c7c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/fc\" target=\"_blank\" aria-label=\"\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><path d=\"M23.5 42C33.1649 42 41 34.1649 41 24.5C41 14.835 33.1649 7 23.5 7C13.835 7 6 14.835 6 24.5C6 27.2995 6.65733 29.9453 7.82605 32.2919C8.13664 32.9154 8.24002 33.6282 8.05996 34.301L7.01764 38.1967C6.56516 39.8878 8.11227 41.4348 9.80336 40.9824L13.6989 39.9401C14.3719 39.76 15.0846 39.8634 15.7082 40.1739C18.0546 41.3427 20.7005 42 23.5 42Z\" stroke=\"white\" stroke-width=\"3\"><\/path><path d=\"M17 24H17.0146M23.4854 24H23.5M29.9854 24H30\" stroke=\"white\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLive Chat\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-303031f elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" 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40.0972 26.276 39.0814 23.5832 36.5912C18.4616 31.854 19.1934 24.5908 25.1188 20.7086C30.385 17.2585 38.1084 18.4087 41.8214 23.196C45.0614 27.3732 44.6806 32.9184 40.7252 36.4278C39.5806 37.4434 39.1686 38.2794 39.903 39.618C40.0386 39.8652 40.054 40.1782 40.1328 40.4904Z\" stroke=\"white\" stroke-width=\"2.3\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWeChat\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb68e97 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cb68e97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/wa.me\/61492931670\" target=\"_blank\" aria-label=\"\" class=\"elementor-icon\" tabindex=\"-1\" rel=\"noopener\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><path d=\"M15.0198 17.8494C15.1817 16.5658 16.8456 14.8212 18.1661 15.0148L18.164 15.0127C19.449 15.2575 20.4663 17.4751 21.0399 18.4723C21.4464 19.1958 21.1825 19.9288 20.8034 20.2381C20.292 20.6514 19.4922 21.2216 19.66 21.7941C19.9583 22.812 23.5 26.3629 25.2419 27.3723C25.9012 27.7544 26.3794 26.7466 26.7876 26.2303C27.0843 25.8332 27.816 25.5959 28.5359 25.9879C29.6112 26.6157 30.6241 27.3453 31.5608 28.1667C32.0286 28.5587 32.1384 29.1381 31.8142 29.7504C31.2433 30.8289 29.5921 32.2511 28.3934 31.962C26.2999 31.4574 17.8333 28.1667 15.1138 18.6333C14.9609 18.1823 14.9994 18.0118 15.0198 17.8494Z\" fill=\"white\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M23.5 39.8553C21.6646 39.8553 20.6491 39.6592 19 39.1085L15.8416 40.6808C13.8469 41.6738 11.5 40.2297 11.5 38.0092V34.6283C8.26982 31.6295 7 28.1718 7 23.4276C7 14.3549 14.3873 7 23.5 7C32.6126 7 40 14.3549 40 23.4276C40 32.5003 32.6126 39.8553 23.5 39.8553ZM14.5 33.3295L13.5459 32.4437C11.0363 30.114 10 27.5093 10 23.4276C10 16.0045 16.0442 9.98684 23.5 9.98684C30.9559 9.98684 37 16.0045 37 23.4276C37 30.8508 30.9559 36.8684 23.5 36.8684C22.0215 36.8684 21.328 36.7355 19.9539 36.2767L18.7727 35.8823L14.5 38.0092V33.3295Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWhatsApp\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47b00f7 elementor-widget elementor-widget-text-editor\" data-id=\"47b00f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCall now: <a href=\"tel:1300 299 999\">1300 299 999<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3bffe7 elementor-widget elementor-widget-text-editor\" data-id=\"b3bffe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Daily 8 AM \u2013 10 PM AEST<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30398b8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"30398b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.occominternet.com\/contact-us\/\" aria-label=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M19.2408 25.0935C18.9875 25.0935 18.7341 25.0002 18.5341 24.8002C18.1475 24.4135 18.1475 23.7735 18.5341 23.3868L25.9208 16.0002L18.5341 8.61349C18.1475 8.22682 18.1475 7.58682 18.5341 7.20016C18.9208 6.81349 19.5608 6.81349 19.9475 7.20016L28.0408 15.2935C28.4275 15.6802 28.4275 16.3202 28.0408 16.7068L19.9475 24.8002C19.7475 25.0002 19.4941 25.0935 19.2408 25.0935Z\" fill=\"white\"><\/path><path d=\"M27.106 17H4.66602C4.11935 17 3.66602 16.5467 3.66602 16C3.66602 15.4533 4.11935 15 4.66602 15H27.106C27.6527 15 28.106 15.4533 28.106 16C28.106 16.5467 27.6527 17 27.106 17Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Accessibility We are here to help and understand that you may need some additional assistance using our service. Getting extra help when calling us If you are deaf, hard of hearing, or have a speech disability you can contact\u00a0Occom\u00a0using the\u202fNational Relay Service (NRS)\u202for your own nominated relay service to\u00a0represent\u00a0you.\u00a0 You can also\u202fput a trusted person &#8230; <a title=\"Accessibility\" class=\"read-more\" href=\"https:\/\/dev.occominternet.com\/?page_id=168160\" aria-label=\"Read more about Accessibility\">Read more<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"class_list":["post-168160","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/168160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=168160"}],"version-history":[{"count":5,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/168160\/revisions"}],"predecessor-version":[{"id":168207,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/168160\/revisions\/168207"}],"wp:attachment":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=168160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=168160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}