{"id":125159,"date":"2025-03-01T07:55:36","date_gmt":"2025-03-01T07:55:36","guid":{"rendered":"https:\/\/dev.occominternet.com\/?page_id=125159"},"modified":"2026-05-20T18:05:21","modified_gmt":"2026-05-20T08:05:21","slug":"phone","status":"publish","type":"page","link":"https:\/\/dev.occominternet.com\/?page_id=125159","title":{"rendered":"Phone"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"125159\" class=\"elementor elementor-125159\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53325390 e-con-full e-flex e-con e-parent\" data-id=\"53325390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbe82f3 elementor-widget elementor-widget-spacer\" data-id=\"fbe82f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65ec0862 e-con-full e-flex e-con e-child\" data-id=\"65ec0862\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-413fdfc9 e-con-full faqlistsection e-flex e-con e-child\" data-id=\"413fdfc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-629e0e3d elementor-widget elementor-widget-heading\" data-id=\"629e0e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked<br \/> Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26528b92 elementor-widget elementor-widget-text-editor\" data-id=\"26528b92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How can we help you?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dbebf0 e-flex e-con-boxed e-con e-parent\" data-id=\"1dbebf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2beba2c elementor-widget elementor-widget-eael-breadcrumbs\" data-id=\"2beba2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"eael-breadcrumbs\">\n\t\t\t<div class=\"eael-breadcrumbs__content\"><a href=\"https:\/\/dev.occominternet.com\"><\/a> <span class=\"eael-breadcrumb-separator\">\/<\/span> <span class = \"eael-current\">Page<\/span><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47889b0c faqtitle-section mob-css-part e-flex e-con-boxed e-con e-parent\" data-id=\"47889b0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344d54e4 elementor-widget elementor-widget-heading\" data-id=\"344d54e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ  -  Phone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aba0933 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"7aba0933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"2059012403\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-20590124031\" data-tab-title-id=\"e-n-tab-title-20590124031\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-20590124031\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPhone\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-20590124031\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-20590124031\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-1ed82e6c e-con-full faq-container e-flex e-con e-child\" data-id=\"1ed82e6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6cbaf9d1 qa-item e-flex e-con-boxed e-con e-child\" data-id=\"6cbaf9d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54285fca elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"54285fca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Phone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c60b460 rev-sec e-con-full e-flex e-con e-child\" data-id=\"1c60b460\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76c8231 elementor-widget elementor-widget-heading\" data-id=\"76c8231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What plans does Occom offer?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7544d99e qa-item e-con-full e-flex e-con e-child\" data-id=\"7544d99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c77b531 elementor-widget elementor-widget-text-editor\" data-id=\"6c77b531\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">We currently offer two home phone plan options:<\/div>\n<div class=\"ewa-rteLine\">&#8211; Unlimited Local Call Plan \u2013 $20\/month. Includes unlimited calls to Australian landlines and 400 minutes to Australian mobile numbers.<\/div>\n<div class=\"ewa-rteLine\">&#8211; PAYG Home Phone Plan \u2013 $5\/month. Includes 60 minutes of calls to Australian landlines.<\/div>\n<div class=\"ewa-rteLine\">You can choose the plan that best suits your calling habits and needs.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-299fae6a rev-sec e-con-full e-flex e-con e-child\" data-id=\"299fae6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5671a4 elementor-widget elementor-widget-heading\" data-id=\"1e5671a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Landline Activation &amp; Number Porting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7968e4db qa-item e-con-full e-flex e-con e-child\" data-id=\"7968e4db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45719843 elementor-widget elementor-widget-text-editor\" data-id=\"45719843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">1. Activation Timeframe<\/div>\n<div class=\"ewa-rteLine\">New landline number: Activation is typically completed within 24 hours.<\/div>\n<div class=\"ewa-rteLine\">Porting an existing number: The process generally takes 2 to 3 weeks. Delays may occur during public holidays such as Christmas.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">2. Number Porting Requirements<\/div>\n<div class=\"ewa-rteLine\">To port your existing landline number to OCCOM, please prepare the following:<\/div>\n<div class=\"ewa-rteLine\">A completed Number Porting Authorization Form (please contact our support team to obtain and submit this form).<\/div>\n<div class=\"ewa-rteLine\">A recent phone bill (issued within the past 3 months) showing your name and the number you wish to port.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Important notes:<\/div>\n<div class=\"ewa-rteLine\">-The number to be ported must be active. Disconnected or pending-cancellation numbers cannot be ported.<\/div>\n<div class=\"ewa-rteLine\">-Porting is scheduled Monday to Friday between 10:00 AM and 4:00 PM. Porting outside business hours may incur additional fees\u2014please consult our team for details.<\/div>\n<div class=\"ewa-rteLine\">-On the day of porting, service will be interrupted for approximately 1\u20134 hours. You may need to reconfigure your VoIP settings after the port is completed.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">3. Equipment &amp; Configuration<\/div>\n<div class=\"ewa-rteLine\">To use OCCOM landline services, you will need:<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">-A VoIP-compatible router (look for a &#8220;Phone&#8221; port on the back of the device)<\/div>\n<div class=\"ewa-rteLine\">-A VoIP phone, or a standard landline phone with a VoIP adapter<\/div>\n<div class=\"ewa-rteLine\">-A stable internet connection<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Once your service is ready, our team will provide you with:<\/div>\n<div class=\"ewa-rteLine\">&#8211; VoIP username and password<\/div>\n<div class=\"ewa-rteLine\">&#8211; Configuration details, including SIP server address<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-125aee03 rev-sec e-con-full e-flex e-con e-child\" data-id=\"125aee03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-380ca92d elementor-widget elementor-widget-heading\" data-id=\"380ca92d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Landline Activation &amp; Number Porting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e07a9f qa-item e-con-full e-flex e-con e-child\" data-id=\"2e07a9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1808e307 elementor-widget elementor-widget-text-editor\" data-id=\"1808e307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">1. Activation Timeframe<\/div>\n<div class=\"ewa-rteLine\">New landline number: Activation is typically completed within 24 hours.<\/div>\n<div class=\"ewa-rteLine\">Porting an existing number: The process generally takes 2 to 3 weeks. Delays may occur during public holidays such as Christmas.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">2. Number Porting Requirements<\/div>\n<div class=\"ewa-rteLine\">To port your existing landline number to OCCOM, please prepare the following:<\/div>\n<div class=\"ewa-rteLine\">A completed Number Porting Authorization Form (please contact our support team to obtain and submit this form).<\/div>\n<div class=\"ewa-rteLine\">A recent phone bill (issued within the past 3 months) showing your name and the number you wish to port.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Important notes:<\/div>\n<div class=\"ewa-rteLine\">-The number to be ported must be active. Disconnected or pending-cancellation numbers cannot be ported.<\/div>\n<div class=\"ewa-rteLine\">-Porting is scheduled Monday to Friday between 10:00 AM and 4:00 PM. Porting outside business hours may incur additional fees\u2014please consult our team for details.<\/div>\n<div class=\"ewa-rteLine\">-On the day of porting, service will be interrupted for approximately 1\u20134 hours. You may need to reconfigure your VoIP settings after the port is completed.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">3. Equipment &amp; Configuration<\/div>\n<div class=\"ewa-rteLine\">To use OCCOM landline services, you will need:<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">-A VoIP-compatible router (look for a &#8220;Phone&#8221; port on the back of the device)<\/div>\n<div class=\"ewa-rteLine\">-A VoIP phone, or a standard landline phone with a VoIP adapter<\/div>\n<div class=\"ewa-rteLine\">-A stable internet connection<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Once your service is ready, our team will provide you with:<\/div>\n<div class=\"ewa-rteLine\">&#8211; VoIP username and password<\/div>\n<div class=\"ewa-rteLine\">&#8211; Configuration details, including SIP server address<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-136337d2 qa-item e-con-full e-flex e-con e-child\" data-id=\"136337d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3027de1a elementor-widget elementor-widget-heading\" data-id=\"3027de1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Landline\/VoIP Device Setup<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f11690d qa-item e-con-full e-flex e-con e-child\" data-id=\"1f11690d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dca7d45 elementor-widget elementor-widget-text-editor\" data-id=\"1dca7d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">For Occom Devices:<\/div>\n<div class=\"ewa-rteLine\">The device supplied by Occom has been pre-configured by our technicians. No additional setup is required unless the router or modem has been reset to factory mode.<\/div>\n<div class=\"ewa-rteLine\">If you are using your own router\/modem, connect the WAN port of the Landline\/VoIP device to a LAN port on your router\/modem using an Ethernet cable.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">For BYO (Bring Your Own) VoIP Devices:<\/div>\n<div class=\"ewa-rteLine\">Please check your Activation email get the service details<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Connecting Your Telephone Handset<\/div>\n<div class=\"ewa-rteLine\">Once your VoIP device is connected to the internet, use a standard telephone cable to connect your handset to the Phone port on the VoIP device.<\/div>\n<div class=\"ewa-rteLine\">When correctly connected, you should hear a dial tone.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52e9c253 qa-item e-con-full e-flex e-con e-child\" data-id=\"52e9c253\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c427e43 elementor-widget elementor-widget-heading\" data-id=\"1c427e43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Call Forwarding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-513cbe1f qa-item e-con-full e-flex e-con e-child\" data-id=\"513cbe1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe6ab53 elementor-widget elementor-widget-text-editor\" data-id=\"6fe6ab53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">To set up call forwarding, please provide the following information:<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Your landline number and the forwarding number<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">The forwarding type:<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">-Working hours<\/div>\n<div class=\"ewa-rteLine\">-After hours<\/div>\n<div class=\"ewa-rteLine\">-Always forwarding<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Once confirmed, please send this information to our customer service team for processing. Thank you.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d26e556 qa-item e-con-full e-flex e-con e-child\" data-id=\"1d26e556\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f01a8b1 elementor-widget elementor-widget-heading\" data-id=\"f01a8b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unable to Receive or Make Calls<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-698319ca qa-item e-con-full e-flex e-con e-child\" data-id=\"698319ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4c5cff elementor-widget elementor-widget-text-editor\" data-id=\"4d4c5cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">If the configuration and physical connections are correct but the service still cannot make or receive calls, please perform the following tests and take note of the results.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Inbound: Call your landline number from a mobile or other landline. Note what you hear (e.g., ringing, error message).<\/div>\n<div class=\"ewa-rteLine\">Outbound: Call a mobile or landline number from your landline. Note whether the call connects and what tone you hear.<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">To help us investigate, please send us at least three call samples in the following format:<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">&#8211; Calling Number (A):<\/div>\n<div class=\"ewa-rteLine\">&#8211; Called Number (B):<\/div>\n<div class=\"ewa-rteLine\">&#8211; Date &amp; Time:<\/div>\n<div class=\"ewa-rteLine\">&#8211; Symptom: (e.g., no tone, fast busy tone, rings but no sound)<\/div>\n<div class=\"ewa-rteLine\">&#8211; Any 1300\/1800 number involved (if applicable):<\/div>\n<div class=\"ewa-rteLine\">\u00a0<\/div>\n<div class=\"ewa-rteLine\">Once received, our technical team will review and assist further.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48ecbe9d elementor-align-center load-more-btn elementor-widget elementor-widget-button\" data-id=\"48ecbe9d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"load-more-btn\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Load More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How can we help you? \/ Page FAQ &#8211; Phone Phone Phone What plans does Occom offer? We currently offer two home phone plan options: &#8211; Unlimited Local Call Plan \u2013 $20\/month. Includes unlimited calls to Australian landlines and 400 minutes to Australian mobile numbers. &#8211; PAYG Home Phone Plan \u2013 $5\/month. &#8230; <a title=\"Phone\" class=\"read-more\" href=\"https:\/\/dev.occominternet.com\/?page_id=125159\" aria-label=\"Read more about Phone\">Read more<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":2515,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[329],"class_list":{"0":"post-125159","1":"page","2":"type-page","3":"status-publish","5":"category-au"},"acf":[],"_links":{"self":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/125159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=125159"}],"version-history":[{"count":3,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/125159\/revisions"}],"predecessor-version":[{"id":162554,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/125159\/revisions\/162554"}],"up":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/2515"}],"wp:attachment":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=125159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=125159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}