{"id":116580,"date":"2025-03-01T11:38:38","date_gmt":"2025-03-01T11:38:38","guid":{"rendered":"https:\/\/dev.occominternet.com\/?page_id=116580"},"modified":"2026-07-15T15:57:20","modified_gmt":"2026-07-15T05:57:20","slug":"billing","status":"publish","type":"page","link":"https:\/\/dev.occominternet.com\/?page_id=116580","title":{"rendered":"Billing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"116580\" class=\"elementor elementor-116580\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd59832 e-con-full e-flex e-con e-parent\" data-id=\"dd59832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-aa6f7a2 e-con-full e-flex e-con e-child\" data-id=\"aa6f7a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-58260c3 e-con-full faqlistsection e-flex e-con e-child\" data-id=\"58260c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c894067 elementor-widget elementor-widget-heading\" data-id=\"c894067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked<br \/> Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06877b2 elementor-widget elementor-widget-text-editor\" data-id=\"06877b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How can we help you?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1951cde faqtitle-section mob-css-part e-flex e-con-boxed e-con e-parent\" data-id=\"1951cde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f37fdd e-con-full e-flex e-con e-child\" data-id=\"6f37fdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-624905d elementor-widget elementor-widget-eael-breadcrumbs\" data-id=\"624905d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"eael-breadcrumbs\">\n\t\t\t<div class=\"eael-breadcrumbs__content\"><a href=\"https:\/\/dev.occominternet.com\"><\/a> <span class=\"eael-breadcrumb-separator\">\/<\/span> <span class = \"eael-current\">Page<\/span><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a5de0f elementor-widget elementor-widget-heading\" data-id=\"1a5de0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ  -  Billing and Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dca7aeb e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"2dca7aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"768244459\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-7682444591\" data-tab-title-id=\"e-n-tab-title-7682444591\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-7682444591\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOther Billing Info\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-7682444592\" data-tab-title-id=\"e-n-tab-title-7682444592\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-7682444592\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tBill &amp; Invoice\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-7682444593\" data-tab-title-id=\"e-n-tab-title-7682444593\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-7682444593\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPayment Help\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-7682444591\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-7682444591\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-6f58f99e e-con-full faq-container e-flex e-con e-child\" data-id=\"6f58f99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-21a876a4 qa-item e-flex e-con-boxed e-con e-child\" data-id=\"21a876a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59af6f4f elementor-widget elementor-widget-heading\" data-id=\"59af6f4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other Billing Info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5540b9c7 rev-sec e-con-full e-flex e-con e-child\" data-id=\"5540b9c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14416146 elementor-widget elementor-widget-heading\" data-id=\"14416146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment Methods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-783ad4f4 rev-sec e-con-full e-flex e-con e-child\" data-id=\"783ad4f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78c51295 elementor-widget elementor-widget-text-editor\" data-id=\"78c51295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\"><div class=\"ewa-rteLine\">We currently offer the following payment methods, with a recommendation to prioritize Direct Debit:<\/div><div class=\"ewa-rteLine\">1. Direct Debit (Bank Account)<\/div><div class=\"ewa-rteLine\">2. Credit Card (Visa, Master, AMEX)<\/div><div class=\"ewa-rteLine\">3. PaylD<\/div><div class=\"ewa-rteLine\">4. Bank Transfer<\/div><div>5. WeChat Pay\/AliPay<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09b6868 qa-item e-flex e-con-boxed e-con e-child\" data-id=\"09b6868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70e3270 rev-sec e-con-full e-flex e-con e-child\" data-id=\"70e3270\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37e8437 elementor-widget elementor-widget-heading\" data-id=\"37e8437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is a Payment Surcharge\uff1f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af664bd rev-sec e-con-full e-flex e-con e-child\" data-id=\"af664bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf4dbc elementor-widget elementor-widget-text-editor\" data-id=\"7bf4dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\"><div class=\"ewa-rteLine\">A surcharge is an additional fee charged by banks or payment platforms when certain payment methods are used. It is typically applied to cover the costs associated with processing the transaction. The amount of the surcharge may vary depending on the payment method or the transaction amount.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-7682444592\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-7682444592\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-23ebc26d faq-container e-flex e-con-boxed e-con e-child\" data-id=\"23ebc26d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e370915 e-con-full e-flex e-con e-child\" data-id=\"4e370915\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-67fcb7d7 qa-item e-con-full e-flex e-con e-child\" data-id=\"67fcb7d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd3a439 elementor-widget elementor-widget-heading\" data-id=\"5dd3a439\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bill &amp; Invoice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ed4510d rev-sec e-con-full e-flex e-con e-child\" data-id=\"5ed4510d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-223ed6b2 elementor-widget elementor-widget-heading\" data-id=\"223ed6b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Monthly Billing Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626c3441 rev-sec e-con-full e-flex e-con e-child\" data-id=\"626c3441\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-216f3ef7 elementor-widget elementor-widget-text-editor\" data-id=\"216f3ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe internet services are billed on a monthly basis, with the charge deducted on the same calendar day each month as the service activation date. Please note that if the billing date falls on a weekend or public holiday, the deduction will be postponed to the next business day. Make sure your account has sufficient funds before the billing date to avoid any service interruptions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6eecc34 qa-item e-con-full e-flex e-con e-child\" data-id=\"6eecc34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-681b88a3 rev-sec e-con-full e-flex e-con e-child\" data-id=\"681b88a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4388d63a elementor-widget elementor-widget-heading\" data-id=\"4388d63a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where to Find Your Monthly Bill<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e0e6f4c rev-sec e-con-full e-flex e-con e-child\" data-id=\"2e0e6f4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf7f5f9 elementor-widget elementor-widget-text-editor\" data-id=\"3cf7f5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tYour bill is emailed to the address you provided during registration every month. You can check your inbox for the billing information. If you haven\u2019t received the bill, we recommend checking your spam or junk mail folder.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47bcd979 qa-item e-con-full e-flex e-con e-child\" data-id=\"47bcd979\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5763e981 rev-sec e-con-full e-flex e-con e-child\" data-id=\"5763e981\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-764da131 elementor-widget elementor-widget-heading\" data-id=\"764da131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Invoice Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ba47689 rev-sec e-con-full e-flex e-con e-child\" data-id=\"6ba47689\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37dcef04 elementor-widget elementor-widget-text-editor\" data-id=\"37dcef04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAn Invocie is issued from the system 7 days before your billing date each month.\u202f \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-7682444593\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-7682444593\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-884aad0 faq-container e-flex e-con-boxed e-con e-child\" data-id=\"884aad0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7fb4f5a0 e-con-full e-flex e-con e-child\" data-id=\"7fb4f5a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1ef3ae51 qa-item e-con-full e-flex e-con e-child\" data-id=\"1ef3ae51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d07a2e elementor-widget elementor-widget-heading\" data-id=\"2d07a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment Help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0a7487 elementor-widget elementor-widget-heading\" data-id=\"3e0a7487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Possible Reasons for Failed Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-683b901 rev-sec e-con-full e-flex e-con e-child\" data-id=\"683b901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a5ae51 elementor-widget elementor-widget-text-editor\" data-id=\"1a5ae51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">Regarding the failed payment you mentioned, it might be due to the following reasons:<\/div><ol><li class=\"ewa-rteLine\">Insufficient account balance: If your bank account didn\u2019t have enough funds at the time of the transaction, the payment would have failed. We recommend ensuring your account has sufficient funds at least three business days before the scheduled payment date.<\/li><li class=\"ewa-rteLine\">Issue with payment method: Please make sure your linked payment method (such as a bank account or credit card) is valid and has not expired.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8872ca9 qa-item e-con-full e-flex e-con e-child\" data-id=\"8872ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ff7f7 elementor-widget elementor-widget-heading\" data-id=\"42ff7f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Update Payment Details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa8916c rev-sec e-con-full e-flex e-con e-child\" data-id=\"aa8916c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-618b6d1 elementor-widget elementor-widget-text-editor\" data-id=\"618b6d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">To update your payment information, please follow the steps below:<\/div><ol><li class=\"ewa-rteLine\">Contact Customer Service: Call Occom Hotline 1300 299 999.<\/li><li class=\"ewa-rteLine\">Verify Your Identity: Our team will ask you to verify your identity to ensure the request is valid.<\/li><li class=\"ewa-rteLine\">Update Process: Once your identity is confirmed, our team will assist you in updating your payment information.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-723101d8 qa-item e-con-full e-flex e-con e-child\" data-id=\"723101d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f34856f elementor-widget elementor-widget-heading\" data-id=\"f34856f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is there a late payment fee?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f36186 rev-sec e-con-full e-flex e-con e-child\" data-id=\"1f36186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7d1ba1 elementor-widget elementor-widget-text-editor\" data-id=\"7e7d1ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tA $20 late payment fee applies if your selected payment method is Bpay , WeChat Pay, Cheque, or Bank Transfer, and the payment is not received by the due date.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d1bb24 elementor-widget elementor-widget-text-editor\" data-id=\"12d1bb24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTo avoid late fees, we recommend setting up Direct Debit, which ensures timely payments and helps you avoid manual reminders.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73faedaf elementor-widget elementor-widget-text-editor\" data-id=\"73faedaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you\u2019re unsure about your current payment method or would like to switch to Direct Debit, please contact our support team for assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-052db25 qa-item e-con-full e-flex e-con e-child\" data-id=\"052db25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c341a elementor-widget elementor-widget-heading\" data-id=\"a1c341a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long does a refund take to process?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14a6296 rev-sec e-con-full e-flex e-con e-child\" data-id=\"14a6296\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1546c8 elementor-widget elementor-widget-text-editor\" data-id=\"f1546c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe refund process typically takes between 3 to 5 business days to be completed. Once initiated, it may take some additional time depending on your bank or payment provider. We appreciate your patience and assure you that we are working to process your refund as quickly as possible.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c79997 qa-item e-con-full e-flex e-con e-child\" data-id=\"5c79997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43b3cc1 elementor-widget elementor-widget-heading\" data-id=\"43b3cc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Financial Hardship<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9939310 rev-sec e-con-full e-flex e-con e-child\" data-id=\"9939310\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4067d53 elementor-widget elementor-widget-text-editor\" data-id=\"4067d53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOCCOM is committed to supporting customers experiencing financial difficulty. For information on how we can assist, please refer to our Financial Hardship Policy:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-030ec1f elementor-widget elementor-widget-text-editor\" data-id=\"030ec1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/files.occom.com.au\/terms\/OCCOM-Financial_Hardship_Policy.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/files.occom.com.au\/terms\/OCCOM-Financial_Hardship_Policy.pdf<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4baca9 elementor-widget elementor-widget-text-editor\" data-id=\"a4baca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOur team will get back to you with a solution 5-7 business days.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4581160 elementor-align-center load-more-btn elementor-widget elementor-widget-button\" data-id=\"4581160\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Load More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How can we help you? \/ Page FAQ &#8211; Billing and Payments Other Billing Info Bill &amp; Invoice Payment Help Other Billing Info Payment Methods We currently offer the following payment methods, with a recommendation to prioritize Direct Debit:1. Direct Debit (Bank Account)2. Credit Card (Visa, Master, AMEX)3. PaylD4. Bank Transfer5. WeChat &#8230; <a title=\"Billing\" class=\"read-more\" href=\"https:\/\/dev.occominternet.com\/?page_id=116580\" aria-label=\"Read more about Billing\">Read more<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":2515,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[329],"class_list":{"0":"post-116580","1":"page","2":"type-page","3":"status-publish","5":"category-au"},"acf":[],"_links":{"self":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/116580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=116580"}],"version-history":[{"count":5,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/116580\/revisions"}],"predecessor-version":[{"id":190273,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/116580\/revisions\/190273"}],"up":[{"embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/2515"}],"wp:attachment":[{"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=116580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=116580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}